IR-07 Incident Response Assistance
Incident Response
Description
Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.
Supplemental Guidance
Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.
Changes from Rev 4
Control text more general as ‘incidents’ versus ‘security incidents’
Enhancements (2)
What NIST adds to this control. Select one to read its statement.
IR-07(01) Automation Support for Availability of Information and Support ModerateHigh
Increase the availability of incident response information and support using [Assignment: organization-defined automated mechanisms].
IR-07(02) Coordination with External Providers
a. Establish a direct, cooperative relationship between its incident response capability and external providers of system protection capability; and b. Identify organizational incident response team members to the external providers.
Patterns that use this control (9)
Grouped by the emphasis each pattern gives it.